Privacy policy
This policy explains how Digital Glovebox Ltd ("GLOVBX", "we", "us") collects, uses, and shares personal information when you use glovebox.co.nz, the GLOVBX mobile app, or contact us. We handle personal information in accordance with the New Zealand Privacy Act 2020.
What we collect
Depending on how you use GLOVBX, we collect:
- Account information: your name, email address, phone number, and password.
- Vehicle information: number plate, VIN, make and model, odometer readings, WOF, registration, service and insurance dates.
- Service requests and bookings: the requests you post, quotes you receive and accept, messages exchanged with providers, and booking details.
- Documents: files you choose to store in your glovebox, such as invoices, insurance papers and service records.
- Provider business information: if you register as a provider: business name, services offered, service area, and contact details.
- Device and usage information: device type, operating system, app version, IP address, and how you interact with the service, including notification tokens used to deliver push notifications.
How we use it
- To provide the service: maintaining your garage, matching service requests with providers, and managing quotes and bookings.
- To send reminders and notifications about WOF, registration, service dates, quotes and bookings by push notification or email, which you can turn off at any time.
- To respond to your enquiries and provide support.
- To keep the service secure and prevent misuse.
- To improve the service using aggregated, de-identified usage information.
Who we share it with
We do not sell your personal information. We share it only:
- With service providers you engage: when you post a service request, providers who can respond see the request and relevant vehicle details. When you accept a quote, the provider receives the details needed to complete the booking.
- With our processing partners: companies that help us operate the service, such as cloud hosting and OneSignal, which delivers our push notifications and emails. These partners process information on our behalf and are not permitted to use it for their own purposes.
- Where the law requires it: to comply with legal obligations or respond to lawful requests from authorities.
Notifications
We use OneSignal to deliver push notifications and emails. This involves sharing a device notification token and, for email, your email address with OneSignal. You can opt out of push notifications in your device settings or in the app, and out of non-essential emails via the unsubscribe link in any email.
Storage and security
Your information is stored with reputable cloud hosting providers, which may be located outside New Zealand. Where information is held overseas, we take reasonable steps to ensure it receives protections comparable to the Privacy Act 2020. We protect information with encryption in transit, access controls, and other technical and organisational safeguards.
Retention
We keep your information while your account is active and for as long as needed to provide the service, resolve disputes, or meet legal obligations. You can delete documents and vehicles at any time; if you close your account we delete or de-identify your personal information within a reasonable period.
Your rights
Under the Privacy Act 2020 you may ask for access to the personal information we hold about you and request that it be corrected. Email us at hello@glovebox.co.nz and we will respond within 20 working days. If you are not satisfied with our response, you can complain to the Office of the Privacy Commissioner at privacy.org.nz.
Changes to this policy
We may update this policy from time to time. We will post the updated version on this page and, for material changes, notify you in the app or by email.
Contact
Digital Glovebox Ltd, Auckland, New Zealand
hello@glovebox.co.nz